Changing an order after it is submitted:
If you need to make changes to an order before it has shipped, we can help. Call us by 3pm EST at 781-587-3242 so we may assist you before your order ships. A credit card may be required.
When an order is submitted, you will receive an email confirmation immediately. We recommend that you review your order then and call us if you have any issues. You can also view and download invoices by logging into your OI webstore account at any time.
Incomplete or incorrect order received:
If there is an issue with the items you received, please contact the shipping department at 781-587-3242 ext 203 and have your order number ready. A team member will assist you in resolving the issue as quickly as possible.