What is your return policy?

Sometimes things don’t quite go as planned.  If you need to return something, we are happy to help!

Prior authorization is required

To obtain a return authorization number please contact us at 781-587-3242 or [email protected]. You will be asked to provide your order number and product information.  Authorization is valid for up to 14 days and must be received prior to expiration.

30 day policy

We will accommodate returns within 30 days of purchase. Refunds will be issued in the method the original payment was made. A restocking fee up to 25% may be applied.

Product condition

Products that are unopened and unaltered in any way may be returned. We cannot accept returns if the product packaging is open or altered.
At the time of order, you receive an email confirmation with the details of your order. We recommend that you review this every time an order is placed either by phone or online. You can also access this information when you log into your webstore account. When you receive the items, the packing slip will reflect the online order. Please review what you received prior to opening the packaging.

Shipping your authorized return

Include the return authorization number on the shipping label and inside the package so that we can provide your refund. Items damaged during shipping are not refundable and may be shipped back to you at your expense. We recommend that returns are shipped via a trackable method.

Open Implants may modify or terminate this Return Policy at any time in whole or in part. Changes to or the termination of the Return Policy will not affect the return rights granted under this Return Policy for Products purchased prior to the date of the change or termination.

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