Support


Questions

Questions about our restorative solutions? See products, call 781-587-3242 or hit “contact us” below and we will respond as soon as possible, within one business day.

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Orders & shipping

Orders placed by 3pm Eastern are guaranteed to ship same day.   Orders placed later often ship same day or will ship next business day latest. Shipping is from our headquarters in the Boston area.

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Instructions for Download & Install 

Visit the resource hub for information about installing or using the Open Implants library.

Resource Hub
Warranty Information

Open Implants warranties parts for 5 years and implants with OI abutments for 5 years. Subject to terms and conditions.

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FDA 510K

Open Implants provides devices that are FDA 510K compliant.

Download Libraries

Download 3Shape DME or exocad libraries from our website. 

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Open Implants Return Policy

Prior authorization is required
To obtain an authorization number please contact us at 781-587-3242 or info@openimplants.com. You will be asked to provide your order number and product information. Authorization is valid for up to 14 days and must be received prior to expiration.

30 day policy
We will accommodate returns within 30 days of purchase.  Refunds will be issued in the method the original payment was made.  After 30 days, returns will be considered up to 60 days from purchase for store credit only and a 25% restocking fee may be applied.  

Product condition
Products that are unopened and unaltered in any way may be returned.  We cannot accept returns if the product packaging is open or altered.
At the time of order, you receive an email confirmation with the details of your order.  We recommend that you review this every time an order is placed either by phone or online.  You can also access this information when you log into your account at shop.openimplants.com.  When you receive the items, the packing slip will reflect the online order. Please review what you received prior to opening the packaging.

Shipping your authorized return
Include the return authorization number on the shipping label and inside the package so that we can provide your refund.   Items damaged during shipping are not refundable and may be shipped back to you at your expense.  We recommend that returns are shipped via a trackable method.

Open Implants may modify or terminate this Return Policy at any time in whole or in part. Changes to or the termination of the Return Policy will not affect the return rights granted under this Return Policy for Products purchased prior to the date of the change or termination.